We offer custom rug services tailored to your preferred size, color, and design specifications. Please review the following terms before placing a custom order.
1. Custom Orders
Custom rugs are specially crafted for each customer based on the specific requirements provided at the time of order placement.
2. Production Time
Custom rug production typically takes:
- 2–4 weeks, depending on the size, complexity, and design of the rug.
Production timelines may vary slightly based on order volume and material availability.
3. Payment Terms
- Full or partial advance payment may be required to initiate production.
- Custom orders are confirmed only after payment is received.
Production will not begin until payment confirmation.
4. Cancellation Policy
Custom rug orders cannot be cancelled once production has started.
5. Returns & Refunds
Custom rugs are:
- Non-returnable
- Non-refundable
Exceptions apply only in cases where the rug is received damaged or incorrect.
6. Design Variations
Due to the handmade and tufted nature of rugs, slight variations may occur in:
- Color
- Design
- Size
These variations are natural and are not considered manufacturing defects.
7. Customer Responsibility
Customers are responsible for ensuring:
- Correct size selection
- Correct color selection
- Accurate design approval (if applicable)
- Correct and complete shipping address details
Please review all specifications carefully before confirming your order.