We carefully pack and ship each rug to ensure safe and secure delivery. Please review the details below regarding processing, shipping timelines, and responsibilities.
1. Processing Time
Processing time varies depending on the type of rug ordered:
- Ready Rugs: 2–4 business days
- Handmade Rugs: 3–4 weeks
- Custom Rugs: 2–4 weeks
Processing time refers to the time required to prepare the rug before it is shipped.
2. Delivery Time
India Delivery
- Estimated delivery time: 3–10 business days after dispatch
International Delivery
- We currently do not offer direct international shipping through the website.
- Customers outside India may contact us directly to place an order.
3. Shipping Charges
- Shipping charges are calculated at checkout.
- Free shipping may be available on selected orders or promotions.
4. Tracking Information
Tracking details will be shared via email or message once the order has been dispatched.
5. Possible Delays
Delivery delays may occur due to:
- Weather conditions
- Courier service delays
- Remote or non-serviceable areas
- Customs clearance (for international shipments arranged manually)
While we strive for timely delivery, we are not responsible for delays caused by courier partners or external circumstances beyond our control.
6. Incorrect Address
We are not responsible for delivery issues arising from incorrect or incomplete addresses provided by customers at the time of order placement.